Flipart Open box deliver All Term and Condition


Flipcart Open Box Delivery

Terms and Conditions for Open Box Delivery

  1. The Open Box Delivery is a service offered by the delivery partner of Flipkart Internet Private Limited wherein the product packaging (primary as well as secondary) is physically opened in front of the customer at the time of delivery. This facility enables the customers to verify/inspect the product before accepting for delivery. In the case of product missing, wrong product received, damage, or an accessory missing, the customer can reject the product at the doorstep, and a refund will be initiated.

Please note: in such cases, customers need to place the fresh order. Replacement flow is not available at this moment.

  1. This option for OBD is available on select products, at select locations and to select customers only.

  2. At the Checkout order Summary page the customer will know whether for any of their chosen product items, OBD is available or not.

  3. The OBD is available both for Cash on Delivery (COD)and Prepaid orders. If the customer opts for COD, then card of delivery and digital payments like UPI, etc will not be available at the doorstep and Contactless payment flow will also not be available for OBD orders in the current version of the program.

  4. After Placing Order, the customer will receive the OTP when the product is out for delivery. Customers will receive OTP in SMS as well as they can see this in their order details page.

  5. At the time of delivery, the customer or the recipient of the product needs to share the last four-digit number of delivery phone number or primary account phone number with the Delivery executive to initiate the OBD process. If the customer opted for COD, then they need to do the payment first and then OBD process will be initiated by the delivery executive

  6. The Customer will then inspect the ordered product in presence of the delivery executive, if the received order is the same as what they ordered for and if the product is in good condition and not damaged.

  7. Post the verification, customers shall be required to share the OTP with the delivery executive to acknowledge the confirmation that he/she has inspected the product before getting it delivered.

  8. In the event if the ordered product is not intact, damaged or it is the wrong product. The product must be handed over to the delivery executive which shall be returned, and the refund will be initiated immediately. In case of Cash on delivery, cash will be refunded immediately by the delivery executive. In the case of prepaid, the money will be credited within two business days.

  9. In the event the product is damaged, the customer should decline the shipment._

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